Our Customer Testimonials

Customer Reviews

We take immense pride in the products and service that we offer to each person that walks through our front door. Greeted with a smile and treated with the utmost respect, we value the relationships built with our customers. Here are some of the things that they had to say about their experiences with us.

Great experience.

Best experience buying a spa. Greeted promptly, answered all my questions. Gave a full description on the spa I bought. Delivery was a breeze. The evening my spa was delivered the owners of the company came to my house and showed me all the features of my new spa and went over how to use the chemicals. Great experience. - Tricia Worthington

Honest and diligent

This is a "model" company for customer service. I only recently met Tom, but have worked with him for years - helping to maintain and trouble shoot our Spa at Shaver Lake. At high elevations, and with constant guest use its likely any reliable Spa will break down. Tom and his associates not only are honest and diligent, but good cost containers as well. A pleasure. - Jim Clark

Friendly, knowledgeable store

Friendly, knowledgeable spa, barbeque and fireplace store. Rarely have to wait for help and always willing to advise on DIY projects. - Frank Brown

The service was awesome.

Just picked up my new Traeger grill and can't wait to give it a go this weekend. The service from Tom and his crew was awesome. Made the selection and decision very easy. Thanks Tom! - Wayne DeCamp

All good reasons to shop locally.

Remarkably great customer service during every point of sale and a seamless delivery and install. We love our new Sundance Spa, a quality product. While I was shopping in the store several customers entered, they were addressed by name, their needs quickly handled. I liked seeing that service and hearing jokes and stories shared. A personalized atmosphere and they do what they promise. All good reasons to shop locally. - Nancy Ohara

I'm extremely impressed

I am absolutely thrilled with this company, and I'm a difficult person to please. Prior to buying a hot tub, I took the time to visit every single spa company in town, and I did a lot of research before finally deciding. I was impressed with Backyard Spa & Leisure from the moment I walked in: I never felt pressured by anyone, but the moment I had a question, someone was right there to answer it. I picked them for several reasons: 1) They are local 2) They have been around for decades now, and service their own hot tubs 3) The hot tubs are very well designed, and backed by solid warranties 4) The hot tubs are incredible looking, and have strong jets. 5) The hot tubs are very well priced 6) They are build to last 7) In sum, this company never over promised, but in the end, they over delivered. I'm extremely impressed, and I'm glad I did my homework before deciding on them. - Gary Caine

Great place to buy pool supplies.

Great place to buy pool supplies. I love the PoolRX, it is easy and you use about half of the chemicals in your pool. Outstanding help to help you keep your pool perfect. - Mike Altice

Highly recommend

I purchased the Sundance Aspen model from Tom at Backyard spa. I don't write many reviews but the service we received was exceptional. They made the spa buying experience easy. Also the Sundance Spa in incredible. I highly recommend you use this company if you are in the spa market. - Pax 45

Take the time to help

Great info for spa owners and good service will take the time to help. They don't just try to sell you chemicals you don't need. Thanks for the info. - Craig Patrick

Courteous and helpful

Everyone here is very courteous and helpful. - Alexander Justin Alvarado

They take care of people

This family owned business is awesome! They take care of people that buy from them. - Katie Coleman

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